Privacy Policies

1. Information We Collect

We may collect the following types of information when you use WAUTO:

  • Personal information such as name, email address, phone number, and business details

  • Account credentials and authentication data

  • WhatsApp Business API–related information

  • Customer communication data generated through automation

  • Technical information including IP address, browser type, device details, and usage logs

2. How We Use Your Information

WAUTO uses collected information to:

  • Provide and operate WhatsApp automation services

  • Set up and manage integrations with WhatsApp Business API and other platforms

  • Enable message delivery, automation workflows, and analytics

  • Improve platform performance, features, and user experience

  • Communicate important updates, notifications, and support messages

  • Maintain security, compliance, and fraud prevention

3. WhatsApp Business API Compliance

WAUTO operates using the official WhatsApp Business API. All message templates, automation workflows, and customer interactions must comply with WhatsApp policies. We do not access or use personal data beyond what is required to deliver services.

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Data is stored securely and accessed only by authorized systems and personnel.

5. Data Sharing and Third Parties

WAUTO does not sell, rent, or trade your personal information. Data may be shared only with:

  • WhatsApp Business API providers

  • Integration partners (e.g., ecommerce platforms, APIs)

  • Legal authorities if required by law

All third parties are bound by confidentiality and data protection obligations.

6. Cookies and Tracking Technologies

WAUTO may use cookies and similar technologies to:

  • Analyze platform usage

  • Improve website functionality

  • Enhance user experience

You may manage cookie preferences through your browser settings.

7. User Responsibilities

You are responsible for obtaining customer consent before sending WhatsApp messages using WAUTO. This includes opt-ins, notifications, and promotional communication.

8. Data Retention

We retain personal data only as long as necessary to provide services or comply with legal obligations. Data may be deleted upon account termination, subject to applicable laws.

9. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your personal data

  • Request data portability

  • Withdraw consent for data processing

Requests can be submitted through WAUTO support.

10. Policy Updates

WAUTO may update this Privacy Policy periodically. Changes will be posted on this page, and continued use of the platform constitutes acceptance of updates.

11. Contact Information

For privacy-related questions, please contact:
📧 support@wauto.com 

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