Refund Policy

1. Subscription-Based Services

Zepofy operates on a subscription model. By purchasing any Zepofy plan, you agree to the pricing, billing cycle, and refund terms described in this policy.

2. Free Trial and Evaluation

Zepofy may offer free trials or demo access to allow users to evaluate the platform before purchasing a paid plan. We strongly encourage users to test features during this period to ensure the service meets their requirements.

3. Eligibility for Refunds

Refunds may be considered only under the following conditions:

  • Duplicate or incorrect charges due to a billing error

  • Payment processed successfully but service not activated

  • Technical issues directly caused by Zepofy that prevent core functionality

All refund requests are subject to review and approval by Zepofy.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after subscription activation

  • Partial usage or non-usage of the service

  • Suspension or termination due to policy violations

  • WhatsApp Business API limitations, rejections, or policy enforcement

  • Third-party service issues outside Zepofy’s control

5. Usage-Based and API Charges

Charges related to WhatsApp Business API usage, message delivery, template approvals, or third-party services are non-refundable, as these costs are billed directly by external providers.

6. Refund Request Process

To request a refund, users must:

  • Contact Zepofy support with payment details

  • Provide a clear explanation for the request

  • Submit the request within the applicable timeframe

📧 Email: support@zepofy.com

7. Refund Processing Timeline

If approved, refunds will be processed within 7–14 business days, depending on the original payment method and banking processes.

8. Subscription Cancellations

Users may cancel subscriptions at any time. Cancellation will stop future billing but does not automatically qualify for a refund of previously paid fees.

9. Service Modifications and Pricing Changes

Zepofy reserves the right to modify services, features, or pricing at any time. Such changes do not automatically entitle users to refunds.

10. Policy Updates

Zepofy may update this Refund Policy periodically. Any changes will be posted on this page, and continued use of the service indicates acceptance of the revised policy.

11. Contact Information

For refund-related queries, please contact:
📧 support@zepofy.com

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